Frequently asked questions
Are your products natural?
Yes. Our products are natural-origin materials used as-is in Morocco: cold-pressed oils, clay, powdered plants, olive-oil soap. The INCI list is on every product page.
Where do your products come from?
From Morocco, each from its home region: Souss for argan, the Dadès valley for rose, the Middle Atlas for ghassoul, the Saharan South for nila, Fez for akar. We work with cooperatives and artisans.
When will my order ship?
Within 2 working days of payment, then 2–4 working days in transit.
Is delivery free?
Yes, from €70. Below that, delivery costs €5.90.
Which payment methods do you accept?
Cards (Visa, Mastercard, CB), Apple Pay and Google Pay via Stripe. Payments are protected by 3D Secure; we never see your card details.
Can I return a product?
Yes, within 14 days if unopened. Opened cosmetics cannot be taken back for hygiene reasons.
Do you ship outside France?
Yes: to Belgium, Luxembourg and Monaco on the same terms. More countries soon.
Can I send an order as a gift?
Yes. Enter the recipient's address at checkout: no invoice is put in the parcel.