Contact us

A question about a product, an order or a gift? Write to us: we reply within one working day.

Monday to Friday, 9am – 6pm (CET) · contact@maison-nayla.com

Frequently asked questions

When will my order ship?

Within 2 working days of payment, then 2–4 working days in transit.

Is delivery free?

Yes, from €70. Below that, delivery costs €5.90.

Which payment methods do you accept?

Cards (Visa, Mastercard, CB), Apple Pay and Google Pay via Stripe. Payments are protected by 3D Secure; we never see your card details.

Can I return a product?

Yes, within 14 days if unopened. Opened cosmetics cannot be taken back for hygiene reasons.